SHIPPING POLICY
Last updated August 03, 2026
This Shipping Policy is part of our Terms of Service (“Terms”) and should therefore be read alongside our main Terms: www.thehighlinecollective.com/terms-of-service.
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
SHIPPING DELIVERY OPTIONS
Items sold on our platform are shipped directly by the brands we feature from their own fulfillment locations. Shipping methods, carriers, and delivery timeframes vary by brand.
All times and dates given for delivery of the products are given in good faith but are estimates only.
How our shipping works
The Highline Collective, LLC is the seller of record for your order. Items are shipped directly by the brands we feature from their own fulfillment locations. Orders are typically fulfilled by the next business day, though this is an estimate and not a guarantee. Delivery timeframes, carriers, and shipping methods vary by brand. The estimated shipping timeframe for each brand is listed in our Brand Policies table at www.thehighlinecollective.com/brand-policies.
Order confirmation and tracking
You will receive an order confirmation email after you place your order. Once the brand fulfills your order, we will send you a shipping confirmation with tracking information. All communication about your order comes from us, and you will not need to contact the brand directly.
Undeliverable packages
If a package is returned as undeliverable – for example, because of an incorrect or incomplete address, or because it went unclaimed – we will contact you to arrange reshipment or issue a refund. Refunds for undeliverable packages cover the product price; original and return shipping costs are non-refundable, and any carrier fees may be deducted. If a package was undeliverable due to our error or a carrier error, we will cover all costs to reship or issue a full refund.
Damaged or incorrect items
If your item arrives damaged, defective, or is not the item you ordered, contact us at info@thehighlinecollective.com within thirty (30) days of purchase. We cover return shipping and refund your original shipping charge for these claims. See our Return Policy for details.
Items we are unable to fulfill
If an item you ordered cannot be fulfilled, we will cancel that item and issue a full refund, including any shipping charges paid for it.
INTERNATIONAL SHIPPING
We do not offer international shipping. We currently ship within the United States only.
SHIPPING RESTRICTIONS
- Orders are fulfilled and ship on business days, Monday through Friday, excluding holidays.
- Shipping methods and carriers vary by brand, and not all shipping methods are available for all items.
- Some brands ship via carriers that cannot deliver to PO boxes or APO/FPO addresses. If we are unable to ship to the address you provided, we will contact you to arrange an alternative or issue a refund.
- We are unable to change a shipping address once an order has been fulfilled. Please make sure your shipping address is complete and accurate at checkout.
SHIPPING RATES
Shipping charges for your order are calculated and displayed at checkout before you complete your purchase. Shipping rates may vary depending on the item and the brand fulfilling your order.
Original shipping charges are non-refundable on standard returns. We refund original shipping charges for items that arrive damaged, defective, or incorrect, and for orders we are unable to fulfill or that are lost in transit. See our Return Policy for details.
QUESTIONS ABOUT RETURNS
If you have questions about returns, please review our Return Policy: www.thehighlinecollective.com/return-policy.
CONTACT US
If you have any further questions or comments, you may contact us by: