RETURN POLICY

Last updated August 03, 2026

Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied with your purchase for any reason, you may return it for a refund. Please see below for more information on our return policy.

RETURNS

Most items may be returned within thirty (30) days of the purchase date. All returned items must be in new and unused condition, in their original packaging, with all original tags and labels attached.

Brand-specific return terms

Items on our platform are sold on behalf of the brands we feature. Some brands set return windows, conditions, or fees that differ from our standard policy — including windows shorter than thirty (30) days, and, in some cases, items that cannot be returned at all.

The terms that apply to your item are shown:

• On the product page at the time of purchase
• In your order confirmation email
• In our Brand Policies table at www.thehighlinecollective.com/brand-policies

Where a brand-specific term differs from our standard policy, the brand-specific term controls.

Items that cannot be returned

The following are not eligible for return or refund:

• Final sale and clearance items
• Perishable goods
• Personalized or custom-made items
• Any item identified as non-returnable on its product page or in our Brand Policies table

This does not affect your rights regarding items that arrive damaged, defective, or incorrect. See Damaged, Defective, or Incorrect Items below.

RETURN PROCESS

Please email us before shipping any return. Returns shipped without authorization may not be able to be processed or refunded.

1. Email customer service at info@thehighlinecollective.com with your order number and the reason for your return.
2. We will confirm your return and provide the correct return shipping address for your item, along with any additional instructions.
3. Place the item securely in its original packaging, in its original condition, with tags attached where applicable.
4. Include your order number in the package – either a printed copy of your order confirmation or the order number written on a slip of paper. Returns received without an order number cannot be matched to your order and may delay or prevent your refund.
5. Include any return instructions or authorization we provide by email.
6. Mail your return to the address we provide.

Return address

Because items ship directly from the brands we feature, returns are sent to the brand's fulfillment location – not to our business address. We will provide the correct return address for your item after you contact us.

Return shipping

You are responsible for all return shipping charges. We strongly recommend using a trackable shipping method and keeping your tracking number. We cannot issue a refund for a return that never arrives at the brand's facility.

Original outbound shipping charges are non-refundable on standard returns.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) business days from the receipt of your items to process your return. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

If a returned item arrives used, damaged, missing its original packaging, or outside the applicable return window, the return may be declined.

RETURN ACTIVITY

We reserve the right to limit or decline returns, refunds, or future orders in cases of excessive return activity, or where we reasonably believe a return is fraudulent or abusive.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund.

Please note:

• Brand-specific terms. Items on our platform are sold on behalf of the brands we feature and ship directly from them. Some brands set return windows, conditions, or fees that differ from our standard policy. The terms that apply to your item are shown on the product page at the time of purchase, in your order confirmation email, and in our Brand Policies table at www.thehighlinecollective.com/brand-policies. Where a brand-specific term differs from our standard policy, the brand-specific term controls.
• Return authorization required. Please email info@thehighlinecollective.com before shipping any return. We'll confirm your return and provide the correct return address for your item. Returns shipped without authorization may not be able to be processed or refunded.
• Inspection and approval. Returned items are received and inspected by the brand's fulfillment location. Refunds are issued after the return is approved. If a returned item arrives used, damaged, missing its original packaging, or outside the applicable return window, the return may be declined.
• Proof of shipment. We recommend using a trackable shipping method and keeping your tracking number. We can't issue a refund for a return that never arrives at the brand's facility.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@thehighlinecollective.com